Frequently Asked Questions

Q: What brands do you accept?
A: We accept most brands as well as vintage items. We are less likely to accept items from chains such as Kmart or the Warehouse.

Q: What conditions do the items need to be in?
A: We will assess clothes on a case-by-case basis. We may be able to repair superficial damages if the item is of good quality. Ideally the clothes will be in good condition with minimal blemishes.

Q: What genders does Brand Newsed cater to?
A: We accept clothes, shoes and accessories for all genders.

Q: What are the shipping rates?
A: Our shipping rates are as follows: $7 NZ standard tracked/$12 NZ rural tracked/$13 NZ tracked with signature.

Q: Does Brand Newsed accept returns?
A: We will only accept returns for items with faults that were not originally listed on the product description. Goods can be returned in person or by mail at the customer’s expense and are to be made via track & trace methods only. Please email us at before starting the return process.

Q: How much profit will I receive?
A: If your item(s) sell(s), you will receive 50% of the selling price. 

Q: How long will it take to process my items?
A: Items will be processed within 10 working days.

Q: How long do I have to collect my unwanted items?
A: 10 working days.

Q: What if my items don’t sell straight away?
A: Your clothes will stay for 12 weeks on our website: 4 weeks at full price, 4 weeks at 25% off and 4 weeks at 50% off.

Q: When will my order be shipped?
A: Items are shipped once or twice a week depending on the number of orders.

Q: When will I receive payment for sold items?
A: Payments are processed at the end of each calendar month.

Q: How long do I have to spend my store credit?
A: 1 year.

Q: What will my fees be if I decide to sell with Brand Newsed?
A: If we decide to sell your items, a $4 handling fee will be charged for sorting, steaming, repairs, styling, photography, uploading on the website and stocking. The selling process will commence once we have received this payment.